Leah Gale

Leah Gale joined Osterbind Law, PLLC in 2024 as the firm’s receptionist, bringing a blend of professional experience, legal knowledge, and a warm, client-focused approach to her role.

As the first point of contact for clients, Leah is dedicated to providing a positive, welcoming atmosphere that aligns with Osterbind Law’s commitment to exceptional client service.

Background and Education

Leah graduated summa cum laude from St. Bonaventure University with a Bachelor of Arts in Criminology and a minor in Spanish. Her academic achievements reflect a strong work ethic and passion for understanding the legal system. Leah’s coursework in areas such as criminological theory, constitutional law, and race and crime studies provided her with a deep understanding of the complexities of the justice system.

In addition to her academic background, Leah held leadership roles during her time at St. Bonaventure, serving as President of the Mock Trial Team. She organized and managed a mock trial tournament with over 300 participants, demonstrating her strong organizational skills, attention to detail, and ability to handle high-pressure situations.

Leah also served as a Resident Assistant, where she gained valuable experience in conflict resolution, community building, and fostering inclusive environments.

These roles helped Leah develop her interpersonal communication skills, which are key to her success in a client-facing role at Osterbind Law.

Professional Experience

Before joining Osterbind Law, Leah gained experience as an Office Assistant at Liberty University’s Office of Residence Life, where she managed high call volumes, handled emails, and assisted with front desk responsibilities.

Her ability to manage reception duties efficiently and with kindness has made her a natural fit for her role as the firm’s receptionist. Leah is adept at maintaining professionalism while creating a friendly and welcoming environment for clients, colleagues, and visitors.

Leah also worked as a Legal Clerk-Typist for the Genesee County Public Defender’s Office in New York. In this role, she conducted financial eligibility intake interviews, managed phone and email communication, and prepared legal documents. Her experience in a fast-paced legal environment has equipped her with a strong understanding of legal terminology, office procedures, and the importance of accuracy and confidentiality.

Leah’s ability to navigate complex legal processes and her attention to detail make her an asset to the team at Osterbind Law.

Role at Osterbind Law

As the receptionist at Osterbind Law, Leah’s primary responsibilities include managing front desk operations, greeting clients, answering phone calls, and scheduling appointments. Her role is pivotal in ensuring that clients have a seamless and pleasant experience from the moment they contact the firm. Leah’s positive demeanor and professional communication skills help set the tone for the firm’s client-centric approach.

Leah is also responsible for managing incoming mail, maintaining office organization, and providing administrative support to the legal team. Her background in criminology and legal administration enables her to understand the needs of clients and the complexities of personal injury cases, allowing her to provide informed support to both clients and attorneys.

Personal Approach and Core Strengths

Leah’s approach to her role is driven by a desire to help others and contribute to the firm’s mission of advocating for justice. She believes that the receptionist’s role is not just about answering phones or managing schedules, but about creating a positive first impression that reflects the firm’s values.

Leah is dedicated to making every client feel valued, heard, and supported from the moment they walk through the door or call the office.

Leah’s core strengths include:

• Communication: Leah excels in both verbal and written communication, making her effective in addressing client inquiries, managing phone calls, and providing clear information about the firm’s services. Her ability to maintain a warm and professional tone is crucial in creating a positive experience for clients.
• Organizational Skills: Leah’s attention to detail and ability to manage multiple tasks simultaneously contribute to the smooth operation of the firm. She is skilled at managing schedules, maintaining client records, and ensuring that the front office runs efficiently.
• Empathy and Kindness: Leah is genuinely invested in creating a welcoming environment for clients, many of whom are dealing with difficult circumstances. Her empathetic approach helps clients feel at ease, knowing that they are in good hands.
• Adaptability: In a fast-paced legal environment, Leah’s ability to adapt to changing situations and handle unexpected challenges with grace makes her an essential part of the team. She is always ready to assist clients and colleagues, whether it’s coordinating urgent appointments or managing last-minute changes in the office schedule.

Contributions to Team Culture

Leah’s positive attitude and dedication to teamwork make her an important contributor to the collaborative culture at Osterbind Law. She believes in the firm’s values of being invested, driven, and courageous, and she embodies these principles in her work.

Leah’s commitment to continuous improvement is evident in her willingness to learn new skills, attend professional development sessions, and engage in team-building activities.

At Osterbind Law, Leah is more than just a receptionist; she is an advocate for clients and a supportive presence for her colleagues. Her role is essential in maintaining the firm’s reputation for exceptional client service, and her contributions help create a welcoming, efficient, and compassionate environment for both clients and staff.

Why Leah is an Asset to Osterbind Law

Leah Gale’s blend of legal knowledge, administrative experience, and personal dedication make her an invaluable asset to Osterbind Law. Her ability to manage front desk operations with professionalism, coupled with her empathetic approach to client service, ensures that clients receive the best possible experience from the moment they contact the firm. Leah’s commitment to the firm’s mission and her passion for supporting clients in their pursuit of justice make her an integral part of the Osterbind Law team.